COVID-19 - CONTACTING GIANT AND QUERIES ON GOVERNMENT ANNOUNCEMENTS

Due to essential maintenance being carried out on our phone system, you may experience long delays if you call in to speak to the employee support team. In order for us to ensure your query is answered as quickly as possible, please contact the team using the feedback and live chat functions on your worker portal.

You can use your portal to check your payslips, HR documents and assignment details and send requests for references. Using this information, you may be able to self-serve and find the answer to your query. This will save you time and will help us continue to support all of our employees. If you can’t find the information you are looking for, we’ll answer your queries as fast as we can, but please be mindful that wait times are a lot longer than usual.

We are currently reviewing the rescue package announced by the Chancellor late on Friday afternoon and requesting clarity on what this means for contractors. There is a lack of detailed information so far regarding the 80% of wages for furloughed workers, and we are working closely with both the FCSA and APSCo, who are liaising directly with the government. If you are contacting us to understand if you will be entitled to this, until further clarity is provided by the government, we will be unavailable to confirm.

We appreciate your patience at this time and apologise for any inconvenience caused.